FAQ

WHERE IS GINALADÉCO LOCATED?

GINALADÉCO is located in The Netherlands.

 

I'M SUPER EXCITED ABOUT MY ORDER. HOW CAN I TRACK IT? 

Trust us, we’re so excited for you to receive it! After placing your order, we need 1-3 days to process. Once we’ve shipped your order we will email you your tracking information, so keep an eye on your inbox for alerts and updates. 

ART PIECES: Will be shipped within 1-3 business days.

CANDLES AND JESMONITE HOME DECOR: Will be shipped within 2-5 business days.

 

DO YOU ACCEPT RETURNS?

ART PIECES, CANDLES AND JESMONITE HOME DECOR:

After receiving a product, you will have 14 days to return the item in the same condition it was in when you received it. Please contact info@ginaladeco.com on how to return your order. Please remember these are handmade pieces which require safe packaging. 

GIFT CARDS:

Please note that gift cards are non-refundable and can only be redeemed in their entirety on our website, GINALADECO.COM.

 

DO YOU SHIP WORLDWIDE?

For now, we only ship within the EU. Please visit our page ''Shipping and Return'' > ''EU Shipping Countries'' to find out if we deliver in your area.

  

I WOULD LIKE TO ORDER SOMETHING THAT IS SOLD OUT. WHAT ARE MY OPTIONS?

ART PIECES:

Art pieces are of course, one of a kind. You can sign up to our newsletter to get notified when new pieces are added to our website.

CANDLES AND JESMONITE HOME DECOR:

Sign up to our newsletter to be notified when our candles are back in stock. However, if you’re unsure, or need your candles shortly, email us at info@ginaladeco.com or DM us on social media.