FAQ

WHERE IS GINALADÉCO LOCATED? 

• GINALADÉCO is located in The Netherlands.

I'M SUPER EXCITED ABOUT MY ORDER. HOW CAN I TRACK IT? 

Trust us, we’re so excited for you to receive it! After placing your order, we need 1-3 days to process. Once we’ve shipped your order we will email you your tracking information, so keep an eye on your inbox for alerts and updates. 

• ART PIECES: Will be shipped within 1-3 business days.
• CANDLES AND HOME DECOR: Will be shipped within 2-5 business days.
• PERSONALIZED STAMPS: Will be shipped within 5-10 business days.

DO YOU ACCEPT RETURNS?

Yes, we do! However, please reach out to us before returning any items. For more details, check our Return Policy or feel free to email us at info@ginaladeco.com.

DO YOU SHIP WORLDWIDE?

For now, we only ship within the EU.

I WOULD LIKE TO ORDER SOMETHING THAT IS SOLD OUT. WHAT ARE MY OPTIONS? 

• ART PIECES: Art pieces are of course, one of a kind. You can sign up to our newsletter to get notified when new pieces are added to our website.
  
• CANDLES AND HOME DECOR: Sign up to our newsletter to be notified when our candles are back in stock. However, if you're unsure, or need your candles shortly, email us at info@ginaladeco.com.

DO YOU SELL B2B?

Absolutely! Just reach out to us via our B2B contact form, and we'll get back to you.