Last updated: 28-07-2025

Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policy below:

Shipping Locations

• We currently ship to all countries within Europe.

Shipping Origin

• All orders are shipped from our location in the Netherlands.

Shipping Costs

• We offer free standard shipping on all orders. No minimum purchase required.

Processing Time

• Orders are typically processed and shipped within 2-5 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Time

• Estimated delivery times within Europe range between 2–7 business days, depending on your location.

Carriers

• We use trusted European carriers such as PostNL, DHL, DPD, or other reliable partners to ensure your order arrives safely and on time.

Returns

• If you’d like to return an item, you're welcome to do so. However, please note that return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. For full details on our return process, please visit here.

Customs and Duties

• As we ship exclusively within Europe, there should be no customs duties for EU-based customers.

Order Issues

• If your order hasn’t arrived within the estimated timeframe or arrives damaged, please contact us at info@ginaladeco.com with your order number and we’ll assist you as quickly as possible.